Review Intelligence

Respond to Every Guest Review Instantly and Intelligently

Romy brings all your guest reviews together (Google, Booking, TripAdvisor, and more), writes personalized replies in your tone, and helps you truly understand what your guests think.

Try Romy

AI-Generated Review Responses

“Thank you so much for your wonderful feedback! We’re delighted to hear that the décor, comfort, and spa met your expectations. Your satisfaction is our greatest reward.”

Responding to reviews shouldn’t take hours.
Romy helps you reply quickly, accurately, and with the right tone every time.

100%

Reviews Handled

+80%

Time saved

See everything. Miss nothing.

Centralize All Your
Reviews in One Place.

Romy automatically connects with platforms like Google, Booking, and TripAdvisor to aggregate all your reviews into a single dashboard.

No more switching between tools. Track your ratings, trends, and guest satisfaction in real time.

Your guest voice, at scale.

Personalized AI Responses

Romy’s AI agents generate fast, tailored replies that reflect your hotel’s unique tone and brand identity. You can edit them or let Romy publish them automatically.

Sensitive reviews are flagged for your team’s attention when human intervention is needed.

Turn Reviews into Actionable Insights.

Insights &
Performance Dashboard

Romy analyzes your online reputation to surface key trends in guest experience, whether it’s service, cleanliness, food & beverage, or amenities.

Track satisfaction evolution and easily identify your strengths and areas for improvement.

Boost Local SEO
& Online Visibility

Replying to reviews influences your rankings on search engines and travel platforms like Google and ChatGPT.

Romy automatically optimizes each response with local SEO signals and the right phrasing to boost your visibility where travelers are searching.