There’s a guest in front of you.
And three more in your inbox.
Romy answers, books and follows up, so your team can focus on the guest in front of them.
WhatsApp
InstagramRCSRomy’s agents are ready to run your property today. No setup fee, live in days. We prove it.
A day with Romy.
Four agents. One system.
Booking, concierge, reviews and analytics, connected to your PMS and to the apps your guests already use.
More
direct bookings.
Romy checks live availability, recommends rooms and extras, and creates the booking directly in your PMS. No commission.
Look after
every guest.
Before, during and after the stay, in every language.
Replies 24/7
Instant answers to everyday questions, in the guest’s language.
Upsell
Breakfast, spa, late check-out, offered at the right moment.
Tasks
Requests go straight to the right team, and the guest is kept informed.
Share it on GoogleEnd-of-stay feedback
Romy asks how the stay went, then invites guests to share it online.
Every review
answered.
All your reviews in one place, with replies written in your hotel's tone.
Beautiful room and a really friendly team. Only downside: we waited quite a while at check-in on Friday evening.
Thank you Sophie, we're delighted you enjoyed the room and the team! Sorry for the wait on Friday: we've shared your feedback so arrivals go faster.
Turn conversations and reviews
into action.
Identify recurring issues, uncover revenue opportunities and make better operational decisions with insights from every guest interaction.
Follow up on
missed calls.
When reception can't pick up, Romy messages the guest within seconds and takes it from there.
Hôtel La Prison:
every guest looked after,
from booking to review.
Where your guests
already are.
WhatsAppInstagramRCS
emails: 20–30%
Live in days.
We handle the setup.
We connect your tools, prepare your agents and support the launch. Your team checks the essentials before going live.
We connect your tools.
PMS, WhatsApp and the tools your team already uses.
We prepare and test your agents.
Built from your hotel’s information, in your tone of voice. We test the key scenarios and share the results, so your team can review the essentials before launch.
You go live.
Your team follows everything from the back office. We support the launch and beyond.
Connected
to your tools.
Romy works with the tools your hotel already uses. No change for your team.
Questions, answered.
What is Romy?
Romy is the agentic system for hospitality: AI agents that look after hotel guests before, during and after their stay. They answer questions 24/7 in the guest’s language, take direct bookings, sell extras, follow up on missed calls, reply to reviews and turn conversations into insights.
Which channels does Romy use to talk to guests?
WhatsApp, Instagram and RCS. Romy is a Meta Tech Provider. Guests can also open the companion app from WhatsApp, email or a QR code, with nothing to download.
Which PMS and tools does Romy integrate with?
PMS: Mews, Oracle OPERA Cloud, Apaleo, Thaïs, Medialog, Hotsoft and Misterbooking. Restaurant: Zenchef and Overfull. Reviews: Google, Booking.com, Expedia and Tripadvisor. Team tools: Slack, Microsoft Teams and WhatsApp. If yours is missing, ask us.
Can Romy help my hotel get more direct bookings?
Yes. The Booking agent checks live availability, recommends rooms and extras, and creates the booking directly in your PMS, with no commission.
How long does it take to go live?
Days. We connect your tools, prepare and test your agents from your hotel’s information and tone of voice, and support the launch. Your team checks the essentials before going live.
Does my team stay in control?
Yes. Your team follows every conversation from the back office and can take over in one click. For reviews, you choose whether Romy only drafts replies, publishes after your approval, or publishes on its own.
What results has Romy delivered for a hotel?
At Hôtel La Prison (Mando Hospitality, 50 rooms), Romy handles 4,000+ messages a month, 98% of them automatically, with ×10 ROI from upsells and 75%+ of guests choosing eco housekeeping.