LEGAL

Terms of use

Last updated: 19 November 2025

1. Introduction

These terms of use govern the use of the Romy SaaS platform, published by Romy SAS for hospitality professionals.

By using Romy, the Client accepts these terms without reservation.

2. Purpose and scope

Romy offers two modules:

  • Guest Communication via WhatsApp: AI agents for guest messaging, upselling, multilingual assistance and post-stay review collection;
  • Review Intelligence: review aggregation, AI-drafted replies, analytics and publishing.

3. Access to the platform

Access requires an administrator account and is reserved for professionals (B2B). The Client is responsible for keeping its credentials confidential and for the access it grants to its users.

4. Acceptable use

The Client agrees to comply with applicable laws and with Meta and WhatsApp Business policies. Spam, unlawful content and circumventing technical limits are prohibited.

Romy may suspend an account in the event of clear abuse.

5. Data and privacy

The Client remains the owner of its data. Romy may anonymise sensitive data for AI purposes; personal data is not used to publicly train external models.

Romy acts as a data processor within the meaning of the GDPR. A data processing agreement (DPA) is available on request. Romy supports the Client with data deletion and portability.

To learn more, see our privacy policy.

6. Integrations

The Client must hold a compliant WhatsApp Business API account and bears all fees charged by Meta.

Review platforms are connected through official or authorised APIs; some features require specific validation by the Client. The Client remains responsible for access to its PMS.

7. Pricing and payment

Romy is provided on a subscription basis, possibly with variable fees (for example per room or linked to WhatsApp costs). Billing starts at activation or go-live, as set out in the contract.

In the event of non-payment, access may be suspended after a reminder.

8. Service availability

Romy targets 99% availability, excluding planned maintenance, incidents involving third-party services and force majeure.

9. Liability

Romy cannot be held liable for:

  • operational decisions made on the basis of its analyses;
  • sanctions applied by WhatsApp due to the Client’s non-compliance;
  • incorrect information provided by the Client to its AI agent.

The AI assists teams but does not replace human judgement.

10. Term and termination

The subscription runs on a monthly or annual basis. The Client may terminate under the notice terms set out in the contract. Romy may terminate in the event of a breach, abuse or serious failure by the Client.

11. Intellectual property

The platform, its interfaces, AI models and content are the property of Romy SAS. The Client is granted a non-exclusive licence of use.

12. Changes to these terms

Romy may amend these terms. The Client will be informed and may terminate its subscription if it disagrees.

13. Governing law

These terms are governed by French law. Any dispute falls under the jurisdiction of the courts of Paris.

14. Contact

Romy Host SAS, 46 rue de la Victoire, 75009 Paris, France — support@romy.host.